Terms and Conditions


Terms & Conditions

Ibis Egypt Tours main aim is to satisfy all clients intend to visit Egypt, when you send us a request Ibis Egypt Tours operator will contact you to fulfill all your needs, and once you accept the itinerary, you have to pay a deposit Either by Credit Card ( Visa or Master Card ) or by Bank Wire Transfer to Ibis Egypt Tours this to secure your reservation, the time we will receive the deposit we will send you E. mail confirmation including the itinerary you have accepted.
Once you will receive our E-mail with the final confirmation you have to e-mail us back with your acceptance. 
If the client asked for adjustments what happen 
When the client receive and accept the final confirmation with the itinerary, any adjustments required from the client will be subject to availability, even If the full amount has been received and administrative fees will not be applied except Airline tickets, and changing hotel or Cruise category. 

Payment Policy:

Deposit for Individual Bookings : 

Clients required to pay 25% deposit from total amount before arrival at normal seasons this to secure space for their holiday. 
Clients required to pay 50% deposit from total amount before arrival at the high season “ Christmas, New Year or Easter period” this to secure space for their holiday. 
Ibis Egypt tours accepting deposit by Credit Card ( Visa or Master Card ) or Wire Bank transfer

Rest of Payment : 
Rest of payment can be either : 
- On Cash basis upon Arrival to Ibis Egypt tours representative 
- Or by Credit Card ( Visa or Master Card ) upon Arrival, Credit Card should be the same Credit Card of the same Traveler not any other Credit Card. 

Deposit for Group Bookings : 
Groups has to pay 50% deposit from total amount by Bank wire transfer to Ibis Egypt tours Bank account at the time of booking this to secure space for the group.
Rest of Payment : 
Group has to pay rest of payment by Bank wire transfer to Ibis Egypt tours Bank account maximum one month before group arrival.

Documents required for payment by credit card : 
If you prefer to pay by Credit Card, the following documents will be required as per our Bank regulations :

• A signed copy of your passport 
• A signed copy of your credit card both sides 
• Authorization with your signature which will allow Ibis Egypt tours to charge your credit card

Signature should match your signature on your credit card.

Ibis Egypt tours Bank details “ in case you prefer payment by wire Bank transfer “ : 


Cancellation :

If you would like to cancel your reservation, you have to send Ibis Egypt tours Fax or e. mail to cancel your holiday.
In case of cancellation, the following charges will be applied 
45 days before arrival, you will be charged only 6% from the deposit you have paid as Bank fees transaction. 
From 40 to 30 days before arrival, 25% from total amount of the tour price will be charged 
From 29 to 15 days before arrival, 50% from the total amount of the tour price will be charged. 
From 14 to 8 days before arrival, 75% from total amount of the tour price will be charged
From 7 to 1 days before arrival, 100% ( The total amount of your tour price ) will be charged
In addition cancelation fees will be applied for domestic flights as per domestic Airline cancelation policy. 

Refunds :

Normal refunds will be made to the same account and with the same method of payment you have made, but in case of no show refunds will not be possible.


Accommodation:

All prices for accommodation are per person in double room, Extra charges will be applied for single supplement, Hotels are named as an indication of quality, but rooms may be reserved at other hotels of similar quality.
All published prices inclusive of service charges and taxes, and prices are subject to change without prior notice.

Children Policy:

Children under 6 years old : will be free of charge “Sharing parents room”
Children from 6 to 11 years : will be charged 50% from the adult price “Sharing parents room”
Child from 12 years and more : will be charged as adult. 
In case of domestic or sleeper train reservations, supplement will be applied for your child.

Responsibility:

Ibis Egypt tours is a Travel Agency which is responsible for hotel reservation, boat, rail, or van and domestic reservations, and no liability for injury, illness, damage, loss, accident, delay, or irregularity to any person.

Ibis Egypt tours has no liability for force major, weather, God acts, governmental acts or any other authorities, riots, labor disputes, wars, civil disturbances, theft, mechanical breakdowns, quarantines, acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. Responsibility is not accepted for any additional expenses.

Complaints :
In case you have any complaints with your holiday while you are in Egypt, kindly notify Ibis Egypt tours immediately, and Ibis Tours Egypt will solve any problem. If you find that your problem is not solved, kindly call Ibis Egypt tours chairman while you are still in Egypt and enjoying your tour, and the chairman for sure will solve your problem immediately, and even after return back home if you are feeling that you are not satisfied with the services, please write to the Egyptian Travel Agent Association.

Tip :

Tip is not compulsory, it is customary, it is a matter of satisfaction with the services, so if you were feeling that you are satisfied with the services you can pay, and if you felt that you are not satisfied, please do not pay any tip, at any case the staff will appreciate tip, as they will feel that they have done their best by offering excellent services, and taking care of the clients.

Acceptance : 

The contract constituted by the company's acceptance of the client's booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.

Once you read our terms and conditions, it means that you have accepted and agreed all of them.

Why Booking With Us?

If you are looking for a reliable travel agency in Egypt, Ibis Egypt tours is the right choice for you. Here are some reasons why you choose us.

Experience and Trustworthiness

Ibis Egypt tours is one of the best Egypt Tour Companies founded in 1987, and we are happy to have you as a part of our Family.

Best Price, no Hidden Fees

We offer the best fares on our flights, transfers and other services we offer compared to what is available in the market.

Experience and Trustworthiness

Our clients' satisfaction is our main goal for our experienced team. That is why we work only with the best tour guides, hotels, and restaurants.

Friendly and Qualified Staff

Our expert team working to keep you secure and satisfied, just contact us and we will assist you with planning a trip to Egypt.

Secure Online Payment

We accept online payment with different currencies, and our online payment is so easily secure and fast system.

Tailor-made holidays

Our packages can be tailored or built completely from scratch to suit your needs. Why not contact us with your interests? we are flexible to arrange it for you.

FAQs

Questions and Answers related to Egypt Tour Packages.

Egyptian cities are very safe in general, especially at the areas where tourists are visiting frequently, as tourist sites are far from episodes have occurred and it was not affected, even during protests happened after the Egyptian Revolution in 2011 Most of our clients arrived during these periods mentioned how it was safe during their trip to Egypt.

Traveler must have a valid passport for at least six months, You can apply for a tourist visa at any Egyptian embassy in your country before your arrival. If traveler citizen of the United States, the United Kingdom, Canada, Japan, Australia, New Zealand, Norway, Korea, Croatia, Georgia, Macedonia, Serbia, the Ukraine, a country that is part of the Russian Federation, or a country that is a member of the European Union, he can apply for a visa upon arrival at the Egyptian airport, it will cost him $25 or the equivalent amount, and visa will be valid for 30 days.

For sure you can visit Egypt and Jordan, where you can explore fascinating Egypt and Jordan and more with Ibis Egypt tours.

If you have a visa for Sinai, it will allow you to visit any destination in Sinai, but if you want to visit Cairo, Luxor or Aswan you can obtain Visa according to rules at questions number One.

Yes, there are direct flights from the United States to Cairo organized by Egypt Air, where you can find a flight from New York, the JFK Airport, direct to Cairo five times a week. it takes approximately 12 hours. There is flights belongs to Egypt Air as well flies from Los Angles directly to Cairo, it takes approx. 17 hours, However tourists arriving from U.S.A prefer to make transit either in Paris, North Africa ( They prefer to stop in morocco ), or London.

Because of the cheap price of the airline tickets, clients prefer airlines, but the only exception for this client arriving from Jordan via Aqaba Port, as they are crossing by ferry boat from Aqaba Harbor to Nuweiba, but the ships were coming to Egyptian Mediterranean harbors from Cyprus or Greece, is not working nowadays. On the other hand you can find a variety of cruises coming to Egypt’s Mediterranean and the Red Sea Ports, it is stopping at the different harbors for one or two days, and Ibis Egypt tours will be more than happy to offer day trips to Egypt and Jordan for clients wanted to enjoy tours to Egypt or Jordan, and clients can obtain visa at the Egyptian ports, kindly open this link, it contains different Egyptian Shore Excursions trips for clients who intend to ride an international cruise will stop at the Egyptian ports or Jordan port.

We recommend for you to Purchase Cigarettes and Alcohol upon your arrival to Egypt, where you will find duty free shops at Egypt’s airports, at Cairo, Hurghada, Luxor, Sharm El Sheikh, and El Gouna, you will be allowed to purchase 200 cigarettes and 03 liters of alcohol upon arrival.

All travelers arriving to Egypt have 48 Hours to buy cigarettes or alcohol from any duty-free shop either located at Egypt’s airports, or from other locations located in Cairo or from hotels in El Gouna or Hurghada or Sharm El-sheikh, the traveler can purchase 200 cigarettes and 03 liters of Alcohol.

Deposit required for your holiday is 25% of the total holiday cost, except at the peak periods “ Christmas, New Year and Easter “ deposit will be 50% of the total price. and you can pay the deposit by credit card ( Visa or Master Card ) or by bank wire transfer to Ibis Egypt tours bank account.

Ibis Egypt tours is available 24 hours a day, 7 days a week to receive your booking inquiries via email, telephone, or live online chat. Our number, email, and a link to our chat service can be found at our homepage. www.ibisegypttours.com

Yes for sure Ibis Egypt tours offering special prices for private groups. We are offering discounts starting from 10% and more, depending on the nature and length of the trip. For groups more than 15 people, we will offer you one person in double free of charge from the group.

Ibis Egypt tours has good deals with all hotels all over Egypt, which makes our prices competitive, another thing you’ll notice is the inclusions. While we don’t include everything, we do throw in the major highlights of a destination, the things that everyone goes to see, on the other hand, we leave many other activities as options, to provide you the freedom and flexibility to choose what you want to do on a daily basis.

A charge of 3% will be paid as bank fees for payments made by credit card, No additional charges will be applied.

As Per our terms and conditions, Ibis Egypt tours refund depends on how far in advance we are notified about the cancellation, Except Shore Excursions day trips booking you will refund whatever amount you have paid in advance in case of force majeure.

Ibis Egypt tours is glad to offer a discount for clients wanted to pay the total amount of their tour in advance, However, If you paid the total amount of your tour six months before arrival, we will be more than happy to offer 5% discount for your trip.

You should book your tour maximum one week before your arrival. On the other hand during peak periods “ Christmas and New Year’s, Easter “ earlier is much better to secure space for your holiday before arrival.

Looking For Egypt Tailor-Made Packages?

Send an inquiry now! and we will create an amazing custom travel itinerary for you.